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Skills

Customer Service Adaptive Team Player

Time Management Conflict Resolution

Exceptional Multi-tasker Strong Engagement

Energetic Work Attitude Inclusion

Effective Communicator

Work Experience

The Graceful Host

Covington, Louisiana — September 2024 to Present

As a Celebration Specialist + Retail Sales Associate, my tasks include:

● Deliver exceptional customer service by assisting clients with purchases, taking orders in person and over the phone, and ensuring a positive experience.

●Supported retail operations, including maintaining storefront and backroom organization, styling displays, and keeping the workspace inviting and professional.

● Assisted management with daily tasks and special projects to ensure smooth operations.

● Designed and created custom balloon décor, including garlands, helium bouquets, and event installations, demonstrating creativity and attention to detail.

● Completed additional duties as assigned, adapting quickly to new responsibilities and supporting the team wherever needed.

Walt Disney World

Orlando, Florida — August 2022 to April 2023

As a Cast Member, my expertise includes:

● Greeting and welcoming guests in a friendly manner, ready to assist in any way to celebrate their special moment.

● Providing customer service, helping guests with directions, or answering any questions.

● Aiding in the role of Merchandising: making sure inventory was properly stocked, processing transactions on a POS system using various forms of payment, helping guests locate items in need, and assisting with returns.

● Making sure the work area is always “Show Ready” and maintaining a tidy, welcoming environment for the guests.

● Strengthening the team by having a willingness to work and always being ready to jump in and help out.

● Keeping guests’ safety at the forefront of all operations and adequately responding to any situations that may occur, and making sure that operations run efficiently and smoothly.

Clover James

Mandeville, Louisiana — November 2019 to August 2022 - April 2023 to March 2024

As a Sales Associate, my tasks included:

● Responsible for interacting and communicating with customers on the phone or in person to determine and meet their merchandise requirements.

● Managed the cash as well as processed payments through credit cards, including returns.

● Completed stocking, opening, and closing tasks each day.

● Created seasonal clothing displays, including dressing and arranging mannequins.

● Assisted in visual merchandising for the store by organizing and arranging products.

● Utilized computers to determine product delivery and inventory levels.

● Played a large part in building social media accounts and online websites- taking and editing photos, posting and captioning the photos to ensure top-tier engagement, entering stock, and editing quantities and brand/item information.